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FAQs & Policies

Most Orders Ship within 24 Hours
All orders with items in stock will ship from the warehouse within 24 hours, with the exception of custom and large orders. Customers will be notified via email if their order will take more than 24 hours to process and ship. Custom orders will ship from the warehouse within 48 hours from the time that the final artwork proof is approved by the customer via email. Production time does not begin until all required elements of an order are received by Vista Awards (quantity needed, engraving information, logo/artwork). All orders must be paid in full before items are shipped, unless a Vista Awards account has been approved and created (see Vista Awards Account below). Turnaround time excludes weekends and holidays (Example: orders received Friday at 3:00 PM will ship by 3:00 PM Monday).


Free Shipping on Orders of $99+

Vista Awards offers free ground shipping within the Continental U.S. on all orders, excluding promotional items, over $99.00 (before tax and shipping charges are applied). Orders totaling $98.00 and less, shipped within the continental U.S., have a $12.00 shipping charge for ground service. Rush delivery is available for an additional fee (see Shipping below). Orders shipped to Alaska, Hawaii, Puerto Rico, Guam and U.S. Virgin Islands have additional shipping charges. Items will be shipped best way.


Free Engraving on Most Items

Engraving on most items is free, regardless of the number of characters. Each item does have a maximum amount of characters that may be engraving. Free engraving does not apply to medals and promotional products. See Engraving Information for more details on engraving.


Discounts

All orders, excluding promotional product, totaling from $199.00 to $998.00 (before tax and shipping charges are applied) will automatically receive a 10% discount. All orders, excluding promotional products, totaling $999.00 or more (before tax and shipping charges are applied) will automatically receive a 20% discount. This is our way of simplifying the ordering process, in lieu of tiered pricing for each product based on quantity.


FREE Custom Inserts and NO Setup Fee on 25 or More

Vista Awards does not charge a setup fee for custom inserts for orders of 25 pieces or more of the same insert. There is a setup fee of $10 for orders with 24 inserts or less. Artwork must be submitted via email in one of the following formats: .jpg, .png, .tif, .gif. Orders with custom inserts that have all items in stock will ship within 48 hours from the time that final artwork is approved by the customer via e-mail. Turnaround time excludes weekends and holidays (Example: orders received Friday at 3:00 PM will ship by 3:00 PM Tuesday). The above does not apply to promotional products.


Engraving Information

See engraving page.


Shipping

Orders placed though our website will be shipped via standard ground shipping. Shipping time varies based on shipping destination. Once an order is shipped, you will receive a tracking number and tracking instructions pertaining to the shipping carrier used. Rush shipping options are available at an additional charge. Please contact customer service at 1-888-993-1311 for an estimated charge and delivery date, and to place your rush order. All orders must be paid in full before the order is shipped, unless a Vista Awards account has been approved and created.


Vista Awards Accounts

Tax-exempt and other organizations may be eligible for a Vista Awards account. Proper documentation must be provided in order for an account to be created. The customer must agree to the terms of the account, which will be provided during the account creation process. To see if you qualify for a Vista Awards account, please contact customer service at 1-888-993-1311.


Returns

If you are not completely satisfied with your order, feel free to return it for store credit. Orders must be returned within 10 days. Return postage and original shipping fees, if applicable, are non-refundable. There is a 20% restocking fee for all returned orders. Custom inserts cannot be returned for store credit.


Cancellations

Please contact customer service at 1-888-993-1311 if you need to cancel you order. As Vista Awards has a 24 hour shipping time on most orders, any order cancelled more than 4 hours after being placed will incur a 15% cancellation fee. Call 1-888-993-1311 to initiate the return process and receive a Return Merchandise Authorization (RMA) Number.


Privacy and Security

Vista Awards guarantees that any personal information obtained is used only to contact you regarding your order. We will never sell any of your information. All credit card information, personal details, and sensitive information is kept confidential and accessed only by the necessary personnel to process and fulfill your order. To protect our customer’s identity, Vista Awards does not store or keep credit card information on file. Credit card information will be deleted after an order is placed.


Policy Changes

Vista Awards may change their policies at any time. These changes will be made immediately on our website. Please review our policies periodically.







 

takes pride in providing quality trophies, plaques, medals, custom inserts, acrylic awards, gift sets, clock and desk items, promotional products, and more to individuals, teams, businesses, clubs, organizations, and more.



For Non credit card orders, please call
toll free 1-888-993-1311


TOLL FREE: 1-888-993-1311

EMAIL: vista@vistaawards.com
Vista Awards, 76 E. Glendale Ave, Sparks, NV 89431